Subscription conditions

General Subscription Conditions

Version applicable as of 16 January 2019

Introduction

These ‘General Subscription Conditions’ apply to subscriptions relating to a combined or joint offer of the paper version and the full digital reproduction of the newspaper that are offered or operated by Mediahuis NV in accordance with the formulas that are specified further under Offer.

Mediahuis NV – registered office at Katwilgweg 2, 2050 Antwerp, VAT/CBE BE 0439.849.666; lezersservice@mediahuis.be – (hereinafter referred to as ‘Mediahuis’) is a Mediahuis Entity that is part of the Mediahuis Group, which includes all Mediahuis Entities.

These General Subscription Conditions must be clearly distinguished from the Subscription Conditions for News Sites (which you can consult further in this text) and therefore do not apply to subscriptions that grant access to “plus” articles, indicated by (+) on websites and/or (mobile) applications offered or operated by (a newspaper title of) Mediahuis (hereinafter referred to as ‘News Sites’).

These General Subscription Conditions are supplemented for specific subscription campaigns, and/or there can be deviations from these General Subscription Conditions due to the relevant campaign conditions.

These General Subscription Conditions do not affect and must be read together with other applicable guidelines and agreements that apply within Mediahuis Group:

• Privacy policy
Cookie Policy
Terms of use
Agreement for the use of Services on or via Mediahuis Domains by Users and Registered Users

1. Offer
2. Order
3. Payment
4. Delivery
5. Right of revocation
6. Information on data protection
7. Term
8. Finally

1. Offer

The subscription offer to which these conditions apply relates to a joint or combined offer of the paper version and the full digital reproduction of the newspaper, consisting of the following formulas:

– either a joint offer of the paper version and the full digital reproduction of the newspaper at a single price, whereby all paper editions are offered to the reader. This relates in particular to a combination sale in the context of the subscription entered into, whereby the reader subscribes to a combination of all the editions on paper as well as the full digital reproduction of the paper. With this subscription, the reader has no possibility of ‘opting out’ and ‘opting in’ for the paper version.

– or a joint offer of the paper version and the full digital reproduction of the newspaper at a single price, whereby not all paper editions are offered to the reader, but only the Saturday edition. This relates in particular to a combination sale in the context of the subscription entered into, whereby the reader subscribes to a combination of the Saturday edition on paper with the full digital reproduction of the paper during the week and on Saturdays. With this subscription, the reader has no possibility of ‘opting out’ and ‘opting in’ for the paper version of the Saturday edition. The reader can also not choose to receive a paper version of the newspaper during the week.

– or an offer to receive the paper version of the newspaper on Friday and Saturday. With this subscription, the reader has no possibility of ‘opting out’ and ‘opting in’ for the paper version of the Friday and Saturday edition. The reader can also not choose to receive a digital version of the newspaper.

– either a joint offer of the paper version and the full digital reproduction of the newspaper at a single price, whereby all paper editions are offered to the reader. This concerns in particular a combination sale in the context of the subscription, whereby the reader subscribes to a combination of both all the paper editions and the full digital reproduction of the newspaper, and in which an ‘opt out’ and an ‘opt in’ option for the paper version of the newspaper is offered to the reader;

With the latter formula, the reader has the option of waiving the receipt of one or more paper versions of the newspaper (‘opt-out’) within the subscription he has chosen. Where appropriate, the reader is also offered the possibility of receiving the paper version of the newspaper again during the term of the subscription, either in full or part (‘opt-in’), provided that this request is submitted to the Mediahuis customer service at least 30 calendar days prior to the desired entry into effect. Where appropriate, Mediahuis is then entitled to increase the price by the additional cost of the paper version, plus the costs for the production and delivery of the paper version of the newspaper to the subscriber.

The Mediahuis offer only applies if the order is made in time through your personal Mediahuis benefit form, through your personal Mediahuis registration form, or through the channels made available by Mediahuis.

The Mediahuis offer cannot be combined with other offers or subscription promotions.

Prices are stated in euro and include VAT (if applicable).

If the VAT system and/or the VAT rate changes, Mediahuis will charge the higher VAT rate.

The offered rate is valid for the selected subscription period.

If the subscription is renewed after a promotion period or after an initial subscription period with a fixed term, you will then pay the regular rate that is applicable at the time.

The delivery costs are included in the stated price, unless explicitly stated otherwise.

All promotions are limited in time and restricted in volume.

We pay a great deal of attention to the correct description of the products, the price and the other modalities. If an unintentional, or even a serious error, is found in the description of our products, the price and/or the other modalities, you have the choice between waiving the order or accepting the offer at the correct conditions.

Mediahuis reserves the right to change the prices, the media and the publication frequency of the media at any time. The indication of booklets, attachments or the number of pages is always subject to change.

Mediahuis cannot be held liable if one of the products or services (newspaper, magazine, website, etc.) from its range is amended or discontinued.

The discount on a subscription is calculated on the basis of the individual sales price at the newsagent and/or the digital kiosk, unless otherwise stated.

2. Order

You order from Mediahuis.
To order, you must be of age. If you are still a minor, the order must be made by your parents or your legal representative.
You can only validly accept the offer if you first provide us with all the requested information and accept these General Subscription Conditions.
The subscription can only be entered into in your own name and for your own account, and it is not transferable.
Companies or organisations can order on behalf of the company or organisation, with indication of a contact person.
In the case of a gift subscription, the recipient has a period of three months to use the gift code via the subscription shop.
The order takes place at the prices that are stated for the relevant subscription.
Every order constitutes an unconditional acceptance of the offer, the conditions and these General Subscription Conditions.
An assessment as to whether you meet the conditions of the offer will take place after confirmation of your order.
If you fail to meet the conditions for the offer, the subscription will not be activated, or will be discontinued, even if the execution has already started.
If payment has already been made, the deliveries will be charged at the applicable regular prices.
If you meet the conditions, the payment will then be checked.
The subscription will not be activated or will be discontinued if Mediahuis has not received the payment, even if the execution has already started.

3. Payment

Subscriptions are paid by direct debit, credit card, bank transfer or online payment.

In the case of payment by direct debit or credit card, the subscription will be charged automatically on a monthly basis.

Offering these payment options does not imply any liability on the part of Mediahuis that the payment system will operate flawlessly, without interruptions or errors.

Mediahuis cannot be held liable for any damage, direct or indirect, caused by the execution of a payment.

4. Delivery

Depending on the region and circumstances, we always opt for the means of distribution that is most suitable for you.

We do our utmost to deliver the media within the indicated delivery period.

The delivery takes place to the address that you specify as the delivery address when you place your order. A change of address or a temporary interruption can only be communicated through the customer service.

You must contact us in advance for delivery outside Belgium, and additional costs will be charged if delivery abroad is possible.

5. Right of revocation

You have the right to revoke the agreement within a period of 14 days without giving any reasons. The revocation period expires 14 days after the day on which you, or a third party designated by you and who is not the carrier, have physically received the first product.

In order to exercise the right of revocation, you must notify us at Mediahuis NV, Katwilgweg 2 in 2050 Antwerp, lezersservice@mediahuis.be by means of an unambiguous statement (in writing by post or by e-mail) of your decision to revoke the agreement. To do this, you can make use of the model revocation form (as printed below), but this is not an obligation. In order to comply with the revocation period, it is sufficient to send the notification regarding the exercising of your right of revocation before the revocation period has expired.

Only fill in and return the following model form if you wish to revoke the agreement.
To Mediahuis NV,
Katwilgweg 2
2050 Antwerp
lezersservice@mediahuis.be

I/We (*) … hereby inform (*) you that
I/we (*) revoke our agreement regarding the sale of the following goods/provision of the following service (*) …………………

Ordered on …… (*)/Received on ……. (*)

Name/Names of the consumer(s) ……

Address of the consumer(s) ……..

Signature of the consumer(s) ……..

Date ……….

(*) Cross out where not applicable.

Consequences of the revocation

If you revoke the agreement, we will refund all payments that you have made up to that point in time, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we provide), without delay and in any case not later than 14 days after we have been informed of your decision to revoke the agreement.

We will refund you by the same payment method that you used to make the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such refunding. We are entitled to wait with the refunding until we have recovered the goods, or until you have demonstrated that you have returned the goods, whichever comes first.

You must return the goods you have already received to Mediahuis NV Katwilgweg 2 in 2050 Antwerp without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to revoke the agreement. You are within the deadline if you return the goods before the period of 14 days has expired. The direct costs for the return of the goods are at your expense.

6. Information on data protection

Your personal data is processed by Mediahuis (the data controller) for customer management on the basis of this being necessary in order to execute the agreement with you. You will find more information about how your personal data is processed in our Privacy policy.

As a subscriber, you also have access to the “plus” articles on the News Site of the relevant newspaper title without additional payment if, as a Registered User, you have previously accepted the Agreement for the use of Services on or through Mediahuis Domains by Users and Registered Users, and have logged-in to surf, so that we can recognise you as a subscriber.

7. Term

Depending on the offer, the subscription is taken out:
either (i) for a fixed term of the chosen subscription period, during which the subscription cannot be cancelled. If no cancellation is received at the latest 14 calendar days before the end of the fixed term, your subscription will be extended for an indefinite duration;
or (ii) for an indefinite term with consecutive subscription periods of one month each, during which the subscription can be cancelled at any time.

Cancellation takes place by contacting customer service as indicated in the newspaper colophon and is subject to a notice period of at least 14 calendar days before the start of the next subscription period.

8. Finally

By placing an order, you declare that you have read these General Subscription Conditions and that you accept them unconditionally.

Mediahuis can amend these General Subscription Conditions.

The currently applicable General Subscription Conditions have been published on www.mediahuis.be/Abonnementsvoorwaarden.

COMPETENT COURT AND APPLICABLE LAW: Belgian law is always applicable, to the exclusion of international treaties that would lead to the application of another legal system. Only the Courts of Hasselt will have jurisdiction with respect to any dispute concerning the validity, the interpretation or the execution of this agreement.
Information about ODR (Online Dispute Resolution): http://ec.europa.eu/odr

 

Subscription conditions for News Sites

Version applicable as of 16 January 2019

Introduction

These ‘Subscription Conditions for News Sites’ apply to subscriptions that grant access to “plus” articles, indicated by (+) on the websites and/or (mobile) applications offered or operated by a newspaper title of Mediahuis (hereinafter referred to as ‘News Site(s)’).

Mediahuis NV – registered office at Katwilgweg 2, 2050 Antwerp, VAT/CBE BE 0439.849.666; lezersservice@mediahuis.be – (hereinafter referred to as ‘Mediahuis’) is a Mediahuis Entity that is part of the Mediahuis Group, which includes all Mediahuis Entities.

These Subscription Conditions for News Sites are clearly distinct from the General Subscription Conditions (which you can consult in this text above), and are therefore not applicable to subscriptions that contain a combined offer of the paper version and the full digital reproduction of the newspaper title.

These Subscription Conditions for News Sites are supplemented and/or there can be deviations from these Subscription Conditions for specific subscription campaigns.

News Sites through the relevant promotional conditions

These Subscription Conditions for News Sites do not affect, and must be read together with other applicable guidelines and agreements that apply within Mediahuis Group:

• Privacy policy
Cookie Policy
Terms of use
Agreement for the use of Services on or via Mediahuis Domains by Users and Registered Users

1. Offer
2. Order
3. Payment
4. Right of revocation
5. Information on data protection
6. Term
7. Finally

1. Offer

The subscription offer to which these conditions apply grants access to “plus” articles, indicated by (+) on the News Site of the relevant newspaper title.

The offer only applies if the order is made in time via your personal Mediahuis benefit form, via your personal Mediahuis registration form, or via the channels made available by Mediahuis.

The Mediahuis offer cannot be combined with other offers or subscription promotions.

Prices are stated in euro and include VAT.

If the VAT system and/or the VAT rate changes, Mediahuis will charge the higher VAT rate.

The offered rate is valid for the selected subscription period.

If the subscription is renewed after a promotion period or after an initial subscription period with a fixed term, you will then pay the regular rate that is applicable at the time.

All promotions are limited in time and restricted in volume.

We pay a great deal of attention to the correct description of the products, the price and the other modalities. If an unintentional, or even a serious error, is found in the description of our products, the price and/or the other modalities, you have the choice between waiving the order or accepting the offer at the correct conditions.

Mediahuis reserves the right to change the prices, the publication frequency and the volume of the “plus” articles at any time.

Mediahuis cannot be held liable if the products or services from its range are amended or discontinued.

2. Order

You order from Mediahuis.

To order, you must be of age. If you are still a minor, the order must be made by your parents or your legal representative.

You can only validly accept the offer if you first provide us with all the requested information and accept these Subscription Conditions for News Sites.

The subscription can only be entered into in your own name and for your own account, and it is not transferable.

Companies or organisations can order on behalf of the company or organisation, with indication of a contact person.
In the case of a gift subscription, the recipient has a period of three months to use the gift code via the subscription shop.

The order takes place at the prices that are stated for the relevant subscription.

Every order constitutes an unconditional acceptance of the offer, the conditions and these Subscription Conditions for News Sites.

An assessment as to whether you meet the conditions of the offer will take place after confirmation of your order.

You must contact us in advance for subscriptions outside Belgium, and additional costs will be charged if delivery abroad is possible.

The subscription will not be activated or will be discontinued if you fail to meet the conditions for the offer, even if the execution has already started.

If payment has already been made, the deliveries will be charged at the applicable regular prices.

If you meet the conditions, the payment will then be checked.

The subscription will not be activated or will be discontinued if Mediahuis has not received the payment, even if the execution has already started.

3. Payment

Subscriptions are paid by direct debit, credit card, bank transfer or online payment.

The subscription will be charged automatically in the case of payment by direct debit or credit card.

Offering these payment options does not imply any liability on the part of Mediahuis that the payment system will operate flawlessly, without interruptions or errors.

Mediahuis cannot be held liable for any damage, direct or indirect, caused by the execution of a payment.

4. Right of revocation

You have the right to revoke the agreement within a period of 14 days without giving any reasons. The revocation period expires 14 days following the day on which the agreement was entered into.

In order to exercise the right of revocation, you must notify us at Mediahuis NV, Katwilgweg 2 in 2050 Antwerp, e-mail: lezersservice@mediahuis.be by means of an unambiguous statement (in writing by post or by e-mail) of your decision to revoke the agreement. To do this, you can make use of the model revocation form (as printed below), but this is not an obligation. In order to comply with the revocation period, it is sufficient to send your notification regarding the exercising of your right of revocation before the revocation period has expired.

Only fill in and return the following model form if you wish to revoke the agreement.
To Mediahuis NV,
Katwilgweg 2
2050 Antwerp

lezersservice@mediahuis.be

I/We (*) … hereby inform (*) you that
I/we (*) revoke our agreement regarding the sale of the following goods/provision of the following service (*) …………………

Ordered on …… (*)/Received on ……. (*)

Name/Names of the consumer(s) ……

Address of the consumer(s) ……..

Signature of the consumer(s)……..

Date ……….

(*) Cross out where not applicable.

Consequences of the revocation

If you revoke the agreement, we will refund all payments that you have made up to that point in time, including delivery costs, without delay and, in any case, not later than 14 days after we have been informed of your decision to revoke the agreement.

We will refund you by the same payment method that you used to make the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such refunding.

5. Information on data protection

Your personal data is processed by Mediahuis for customer management on the basis of this being necessary in order to execute the agreement with you. You will find more information about how your personal data is processed in our Privacy policy.

You only receive access to the “plus” articles if, as a Registered User, you have previously accepted the Agreement for the use of Services on or through Mediahuis Domains by Users and Registered Users, and have logged-in to surf.

6. Term

Depending on the offer, the subscription is taken out:
either (i) for a fixed term of the chosen subscription period, during which the subscription cannot be cancelled. If no cancellation is received at the latest 14 calendar days before the end of the fixed term, your subscription will be extended for an indefinite duration;
or (ii) for an indefinite term with consecutive subscription periods of one month each, during which the subscription can be cancelled at any time.

Cancellation takes place by contacting customer service (lezersservice@mediahuis.be) and is subject to a notice period of at least 14 calendar days before the start of the next subscription period.

7. Finally

By placing an order, you declare that you have read these Subscription Conditions for News Sites and that you accept them unconditionally.

Mediahuis can amend these Subscription Conditions for News Sites.

The currently applicable Subscription Conditions for News Sites are published on www.mediahuis.be/Abonnementsvoorwaarden.

COMPETENT COURT AND APPLICABLE LAW: Belgian law is always applicable, to the exclusion of international treaties that would lead to the application of another legal system. Only the Courts of Hasselt will have jurisdiction with respect to any dispute concerning the validity, interpretation or execution of this agreement.
Information about ODR (Online Dispute Resolution): http://ec.europa.eu/odr