Subscription conditions

General Subscription Conditions

Version applicable as of 25 September 2019

Introduction

These ‘General Subscription Conditions’ apply to subscriptions that provide access to (i) the printed and/or digital publication of the newspaper, whether or not via a combined or collective offer (hereafter ‘Newspaper Subscription’); (ii) the ‘plus’ articles indicated with (+) on the newspaper websites and/or (mobile) newspaper applications (hereafter ‘News Site Subscription’); offered or operated by (the respective newspaper titles from) Mediahuis NV, in accordance with the formulas as further specified below Offer.

Mediahuis NV – registered office at Katwilgweg 2, 2050 Antwerp, VAT/CBE BE 0439.849.666; lezersservice@mediahuis.be – (hereinafter referred to as ‘Mediahuis’) is a Mediahuis Entity that is part of the Mediahuis Group, which includes all Mediahuis Entities.

These General Subscription Conditions are supplemented for specific subscription campaigns, and/or there can be deviations from these General Subscription Conditions due to the relevant campaign conditions.

These General Subscription Conditions do not affect and must be read together with other applicable guidelines and agreements that apply within Mediahuis Group:

• Privacy policy
Cookie Policy
Terms of use
Agreement for the use of Services on or via Mediahuis Domains by Users and Registered Users

1. Offer
2. Order
3. Payment
4. Delivery of printed publication Newspaper Subscription
5. Right of revocation
6. Information on data protection
7. Term
8. Finally

1. Offer

These General Subscription Conditions apply to both the Newspaper Subscription (offered under formulas ‘Super’, ‘Slim’ or ‘Digitaal’) and the News Site Subscription (offered under the formula ‘Snel’) unless explicitly stated otherwise.

The Mediahuis offer only applies if the order is made in time through your personal Mediahuis benefit form, through your personal Mediahuis registration form, or through the channels made available by Mediahuis.

The Mediahuis offer cannot be combined with other offers or subscription promotions.

Prices are stated in euro and include VAT (if applicable).

If the VAT system and/or the VAT rate changes, Mediahuis will charge the higher VAT rate.

The offered rate is valid for the selected subscription period.

If the subscription is renewed after a promotion period or after an initial subscription period with a fixed term, you will then pay the regular rate that is applicable at the time.

The delivery costs are included in the stated price, unless explicitly stated otherwise.

All promotions are limited in time and restricted in volume.

We pay a great deal of attention to the correct description of the products, the price and the other modalities. If an unintentional, or even a serious error, is found in the description of our products, the price and/or the other modalities, you have the choice between waiving the order or accepting the offer at the correct conditions.

Mediahuis reserves the right to change the prices, the media and the publication frequency of the media at any time. The indication of booklets, attachments or the number of pages is always subject to change.

Mediahuis cannot be held liable if one of the products or services (newspaper, magazine, website, etc.) from its range is amended or discontinued.

The discount on a subscription is calculated on the basis of the individual sales price at the newsagent and/or the digital kiosk, unless otherwise stated.

2. Order

You order from Mediahuis.
To order, you must be of age. If you are still a minor, the order must be made by your parents or your legal representative.
You can only validly accept the offer if you first provide us with all the requested information and accept these General Subscription Conditions.
The subscription can only be entered into in your own name and for your own account, and it is not transferable.
Companies or organisations can order on behalf of the company or organisation, with indication of a contact person.
In the case of a gift subscription, the recipient has a period of three months to use the gift code via the subscription shop.
The order takes place at the prices that are stated for the relevant subscription.
Every order constitutes an unconditional acceptance of the offer, the conditions and these General Subscription Conditions.
An assessment as to whether you meet the conditions of the offer will take place after confirmation of your order.
If you fail to meet the conditions for the offer, the subscription will not be activated, or will be discontinued, even if the execution has already started.
If payment has already been made, the deliveries will be charged at the applicable regular prices.
If you meet the conditions, the payment will then be checked.
The subscription will not be activated or will be discontinued if Mediahuis has not received the payment, even if the execution has already started.

3. Payment

Subscriptions are paid by direct debit, credit card, bank transfer or online payment.

In the case of payment by direct debit or credit card, the subscription will be charged automatically on a monthly basis.

Offering these payment options does not imply any liability on the part of Mediahuis that the payment system will operate flawlessly, without interruptions or errors.

Mediahuis cannot be held liable for any damage, direct or indirect, caused by the execution of a payment.

4. Delivery of printed publication Newspaper Subscription

With regard to the printed publication for the Newspaper Subscription, we always choose the most suitable distribution model for you, depending on the region and circumstances.

We do our utmost to deliver the media within the indicated delivery period.

The delivery takes place to the address that you specify as the delivery address when you place your order. A change of address or a temporary interruption can only be communicated through the customer service.

You must contact us in advance for delivery outside Belgium, and additional costs will be charged if delivery abroad is possible.

5. Right of revocation

You have the right to revoke the agreement within a period of 14 days without giving any reasons. The revocation period expires 14 days after the day on which you, or a third party designated by you and who is not the carrier, have physically received the first product.

In order to exercise the right of revocation, you must notify us at Mediahuis NV, Katwilgweg 2 in 2050 Antwerp, lezersservice@mediahuis.be by means of an unambiguous statement (in writing by post or by e-mail) of your decision to revoke the agreement. To do this, you can make use of the model revocation form (as printed below), but this is not an obligation. In order to comply with the revocation period, it is sufficient to send the notification regarding the exercising of your right of revocation before the revocation period has expired.

Only fill in and return the following model form if you wish to revoke the agreement.
To Mediahuis NV,
Katwilgweg 2
2050 Antwerp
lezersservice@mediahuis.be

I/We (*) … hereby inform (*) you that
I/we (*) revoke our agreement regarding the sale of the following goods/provision of the following service (*) …………………

Ordered on …… (*)/Received on ……. (*)

Name/Names of the consumer(s) ……

Address of the consumer(s) ……..

Signature of the consumer(s) ……..

Date ……….

(*) Cross out where not applicable.

Consequences of the revocation

If you revoke the agreement, we will refund all payments that you have made up to that point in time, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we provide), without delay and in any case not later than 14 days after we have been informed of your decision to revoke the agreement.

We will refund you by the same payment method that you used to make the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such refunding. We are entitled to wait with the refunding until we have recovered the goods, or until you have demonstrated that you have returned the goods, whichever comes first.

You must return the goods you have already received to Mediahuis NV Katwilgweg 2 in 2050 Antwerp without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to revoke the agreement. You are within the deadline if you return the goods before the period of 14 days has expired. The direct costs for the return of the goods are at your expense.

6. Information on data protection

Your personal data is processed by Mediahuis (the data controller) for customer management on the basis of this being necessary in order to execute the agreement with you. You will find more information about how your personal data is processed in our Privacy policy.

As a subscriber, you also have access to the “plus” articles on the News Site of the relevant newspaper title without additional payment if, as a Registered User, you have previously accepted the Agreement for the use of Services on or through Mediahuis Domains by Users and Registered Users, and have logged-in to surf, so that we can recognise you as a subscriber.

7. Term

Depending on the offer, the subscription is taken out:
either (i) for a fixed term of the chosen subscription period, during which the subscription cannot be cancelled. If no cancellation is received at the latest 14 calendar days before the end of the fixed term, your subscription will be extended for an indefinite duration;
or (ii) for an indefinite term with consecutive subscription periods of one month each, during which the subscription can be cancelled at any time.

Cancellation takes place by contacting customer service as indicated in the newspaper colophon and is subject to a notice period of at least 14 calendar days before the start of the next subscription period.

8. Finally

By placing an order, you declare that you have read these General Subscription Conditions and that you accept them unconditionally.

Mediahuis can amend these General Subscription Conditions.

The currently applicable General Subscription Conditions have been published on www.mediahuis.be/en/subscription-conditions.

COMPETENT COURT AND APPLICABLE LAW: Belgian law is always applicable, to the exclusion of international treaties that would lead to the application of another legal system. Only the Courts of Hasselt will have jurisdiction with respect to any dispute concerning the validity, the interpretation or the execution of this agreement.
Information about ODR (Online Dispute Resolution): http://ec.europa.eu/odr

Specific promotions also apply to certain promotions in addition to these General Terms and Conditions. Click here for an overview of the Specific Promotional Terms and Conditions.